Clarify software upgrade#
Clarify software software#
Clarify software series#

The solution makes information from PLCs, SCADA & IoT Gateways as well as any legacy field buses or protocols available and allows users to make sense of large amounts of time series data by applying Machine Learning and AI across entire workgroups. Embedded Ocean provides its IoT and integration platform Xentara giving real-time access to machines and sensors, while Clarify adds tools for securely storing, displaying, and interacting with data.

Clarify software software#

A voice portal also is in the works, Pockard said.Munich / Trondheim, August 2022: German software developer Embedded Ocean and Norwegian company Clarify (Searis AS) have entered a partnership combining their expertise in the topics of IoT, Industry 4.0, data analytics, visualization and Machine Learning. The new Billing Manager module provides prebuilt integration between Clarif圜RM and Amdocs' billing software.Īmdocs plans to create a packaged integration tool for linking Clarify with order management software.

Clarify software upgrade#

'It could be interesting for us to use this new module, if it interacts well with other Clarify applications,' Ribeyrol said.Īmdocs also focused its upgrade efforts on an integration gateway for Clarif圜RM that provides XML-based links for exchanging data among Clarify software and other systems. Jean-Noel Ribeyrol, director of technology systems at French telephone company Spie Communications, said that Spie could use Process Manager to automate certain paper processes and ensure that service employees follow protocol when creating and resolving support cases. It's not an all-encompassing solution, but it's steps in the right direction.' 'Products like Process Manager allow companies to move out of those stovepipe processes. 'Users have struggled with the gaps between sales, marketing and service,' Hawley said. Process management is a fairly new idea for a lot of CRM vendors, so Amdocs is on par with its competition, said David Hawley, an analyst in The Yankee Group's telecommunications software strategies group. 'We believe that's the way to approach development - with a leading customer,' Pockard said. This module is built on workflow capabilities that Amdocs developed in cooperation with customer British Telecom. Ministry of Defence, a Cogent customer, high-security communications personnel will retain client/server applications while 15,000 others get the new browser-based applications.Īlso new in Clarif圜RM 11 is Process Manager, for defining, managing and automating business processes. Washington-based Cogent Communications Inc., a systems integration division of EADS Telecom, will support thin and thick clients internally and for its customers. 'Clients want to pick and choose where it makes sense to switch to thin clients and don't want to do heavy implementation where it's not required,' Pockard said. For example, a company might want its sales force to migrate to thin clients while keeping its local call center employees on a client/server setup.

Companies can manage thin and thick clients through the same database, which lets them stagger upgrades, Pockard said. introduced a Web-based architecture with PeopleSoft 8, as did Siebel Systems with Siebel 7.Īmdocs stresses that Version 11 lets browser-based and client/server applications coexist. Thin-client support isn't uncommon - CRM rival PeopleSoft Inc. Version 11 features a new architecture that includes browser-based access. The company has incorporated some of its analytic tools and order management features in the new Clarify suite, Pockard said. 1,' said Dror Pockard, Amdocs' Clarify division president.Īmdocs also makes billing and order management software, primarily for telecommunications firms. in Boston.Īmdocs, which bought Clarify for $200 million in November 2001, wants to regain some of that lost market share. 2 in market share behind Siebel Systems Inc. When Nortel announced plans to buy Clarify for $2.1 billion in October 1999, Clarify was No. Amdocs Ltd., owner of the Clarify software line, this week is announcing its first upgrade of the once-pioneering customer relationship management (CRM) suite.Ĭlarif圜RM 11 will include a new integration gateway, process manager and support for thin clients, which are aimed at making it easier for companies to deploy Clarify software and link it to their other systems, Amdocs said.Ĭlarify was an early leader in the CRM market but faded from view during the period it was owned by Nortel Inc.