#Loopy phone cases code#

My phone is typically the one to get tested and our tests are rigorous, to say the least. Loopy is designed to meet MIL-STD testing and does so by passing the test and then some, since we typically do more than the test requires. I'm sorry to hear that this happened to your phone.

#Loopy phone cases code#

Feel free to email me back in our email thread if you would like to receive the discount code that was offered.

Since stains and discoloration do not affect the performance of the product, cosmetic damage is not covered under our warranty policy. over the course of their lifetime, which is chalked up to normal wear and tear, past a certain point, of course. It is expected that most phone cases will experience some level of discoloration, scratching, etc. Our hands are not always the cleanest, nor are our pockets, purses, tables, cars, etc. The average user picks up their phone upwards of **** times a week. Throughout the day, our phones are placed on multiple surfaces and stored in bags and pockets, which can cause visible wear over time. If we are notified within our 30-day guarantee that a case has begun to discolor, we are always more than willing to send a warranty replacement because we truly do believe in our products! However, through normal wear and tear, cosmetic damage, including but not limited to scratches, dents, and discoloration may occur. We also offered a 30% discount off of a new case later in the thread in order to rectify the situation. We received your initial inquiry on 11/20, which is over a week outside of the 30-day guarantee period. I recently emailed you back in regard to the content of this message. Feel free to respond if you would like to take us up on the offer I provided. I have followed up with you in the current email thread in regard to this issue. This is a common policy for the majority of companies. The postage cost to get packages sent to us is around $4-$5 (due to the weight of the case). Had we been able to track the package and determine that it was misdelivered or lost, we'd be happy to provide a refund.

We also include in the return instructions that if you choose not to use our label, we highly encourage you to use trackable shipping to avoid issues such as this.įrom the photo provided, only $1.92 was paid to ship the return back to us, and that is not going to be enough postage to get this package sent to us. Please note that this cost ($3.95) will be deducted from your refund once processed. It states, If you would like us to email you a shipping label, we would be more than happy to do so. This is also listed in the return instructions provided and on our website. However, we do have policies in place to make things fair across the board for all of our customers.Īs mentioned in the email thread, we offer to send a $3.95 return label that comes with return tracking so it does not have to be purchased separately.

Our customers truly mean the world to us. I can assure you that we do not scam our customers. I just responded to your most recent message in our current email thread.